Pearson Team Leader - Student Recruitment in Melbourne, Australia
Team Leader - Student Recruitment
Learning isn’t a destination, starting and stopping at the classroom door. It is a never-ending journey of discovery, challenge, inspiration and wonder. As the world’s leading learning company, we’re helping learners of all ages and stages across Australia reach their education goals, and find their way to a robust and fulfilling life.
We’re doing this by providing a comprehensive blend of digital learning formats, printed texts, educator training resources, assessments, services and online assets.
Based in stunning, heritage-listed offices in Melbourne's Docklands, you have everything at your door step, not to mention the easy 2 minute walk from Southern Cross Station.
We are looking for a Team Leader to provide operational leadership and to manage the daily performance and productivity of a team of Enrolment Advisors within a growing outbound call centre.
Key Responsibilities will include:
Provide operational leadership, coaching and daily performance management of an inbound/ outbound student enrolment call centre.
Achieve team annual and teaching period enrolment targets while maintaining a commitment to the ideal student experience
Conduct performance analysis consistently to understand trends, issues, opportunities and adjust operational effectiveness plan accordingly.
Working with internal and external training resources to build and enhance current sales, support and engagement methods
Have effective, proactive and professional communication with the University partners at all times
Experience in a leadership role within a successful outbound sales call-centre environment
A strong sales focus with experience in lead generation, sales processes and general selling principles
Extensive experience in a service delivery role
Experience recruiting, on-boarding and training large volumes of new team members
Knowledge of, or experience in, developing customer/student-centric improvements
Proficiency with office tools including Microsoft and Google applications
If you are as passionate as we are about changing lives through learning, then help us to learn more about you and why you want to work with Pearson. Click ‘Apply Now’ to create your application online.
At Pearson, we value the employee journey and pride ourselves in building an inclusive and diverse culture.
Primary Location: AU-VIC-Melbourne
Work Locations: AU-Victoria-Melbourne-Goods Shed South 707 Collins Street Goods Shed South Melbourne 3008
Job: Learning Delivery
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Dec 17, 2018
Job Unposting: Ongoing
Schedule: Full-time Regular
Req ID: 1816343
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.